Exploit Shield

Appearance

Troubleshooting ​

Use this when the live dashboard does not do what you expect.

Sign-in fails ​

  • Use the email on Users.
  • Confirm you can open the dashboard URL.
  • Ask an admin to check your role.

Sign-in uses PropelAuth.

API Status is Disconnected ​

The sidebar footer and Dashboard System Health use the same health check.

  • Refresh the page.
  • If it stays Disconnected, the dashboard cannot reach the customer API. Try again later or ask your admin.

Configurations says View only ​

Your role is not admin (or another privileged role).
Ask an admin to change settings or to change your role. You cannot change your own role.

Rows stay Pending ​

Pending means hunt does not use the term yet.
You cannot set Active in the dashboard. Wait for review.

Reports or Exposures are empty ​

  1. Confirm at least one domain row exists.
  2. Confirm that row is Active, not Pending.
  3. Confirm API Status is Connected.
  4. Refresh later. The dashboard does not show a scan countdown.

No alert arrived ​

  1. Confirm the destination is Enabled.
  2. Confirm the endpoint starts with http:// or https://.
  3. Confirm the rule is Enabled and lists that destination.
  4. Confirm the report meets minimum severity and minimum confidence.
  5. Remember: alerts fire on attribution reports, not on a vendor grade change.

The product sends one POST per match.
HTTP status 400 or higher is a failed delivery. There is no dashboard retry button.

CSV import fails ​

The page shows a short notice. Common causes:

  • Unknown or missing column
  • Invalid hostname
  • Path that does not start with /
  • Duplicate row (skipped)
  • Your role cannot change Configurations

Use Download template. Keep the header names. See CSV import.

Permission error on Users or status marks ​

The API rejected the change.
Your role cannot do that action, or you tried to change your own role.

Need more context ​