Exploit Shield

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Troubleshooting ​

Use this when the dashboard does not match the result you expect.
If the check below does not fix the issue, send email to support@exploitstrike.com.

Sign-in fails ​

  • Use Google, Microsoft, or Atlassian.
  • Confirm you can open the dashboard URL.

If sign-in still fails, send email to support@exploitstrike.com.

API Status is Disconnected ​

The sidebar footer and Dashboard System Health use the same health check.

Refresh the page.
If it stays Disconnected, send email to support@exploitstrike.com.

Configurations says View only ​

Your role is not admin.
Ask an admin to change settings or to change your role. Leave your own role unchanged.

If you still cannot change settings, send email to support@exploitstrike.com.

Rows stay Pending ​

Pending is Exploit Strike review.
Review confirms the term belongs to this client and is not associated with another organization.

If rows stay Pending, send email to support@exploitstrike.com.

Reports or Exposures are empty ​

  1. Confirm at least one domain row exists.
  2. Confirm that row is Active.
  3. Confirm API Status is Connected.

If the lists stay empty, send email to support@exploitstrike.com.

No alert arrived ​

  1. Confirm the destination is Enabled.
  2. Confirm the endpoint starts with http:// or https://.
  3. Confirm the rule is Enabled and lists that destination.
  4. Confirm the report meets minimum severity and minimum confidence.
  5. Alerts fire on attribution reports.

The product sends one POST per match.
HTTP status 400 or higher is a failed delivery.

If the alert is still missing, send email to support@exploitstrike.com.

CSV import fails ​

The page shows a short notice. Common causes:

  • Unknown or missing column
  • Invalid hostname
  • Path that does not start with /
  • Duplicate row (skipped)
  • Your role cannot change Configurations

Use Download template. Keep the header names. See CSV import.

If import still fails, send email to support@exploitstrike.com.

Permission error on Users or status marks ​

Your role cannot do that action, or you tried to change your own role.

If the error stays, send email to support@exploitstrike.com.

Need more context ​